TM
TSHILIDZI M

1 reviews | Active since May 2016

27 May 2016, 14:16

ABSA Inconvenienced Customer

<p>I am an ABSA customer. Today I went to Clicks to buy something I needed. I stand on the que, get to the till the card declined and said I must use contact less option. Thinking it's their system I go to woolworth. Get there it gives me the same massage.i go to the ATM to withdraw because I really needed the item,still I couldn't. In the afternoon I go inside an ABSA branch to query and I m told the card is blocked because I m considered a bad debt because there was an Unpaid debit order in my account. Irritated, I ask for the complaints number, I called and the lady I spoke to tells me it will take 8 days for them to resolve the issue. I can't swipe, I can't withdraw and I am told that I must wait 8 days for my account to be unblocked. I didn't receive any warning from ABSA about the possibility of my account being blocked, I had to embarrass myself going from one store to the next ,queue in long queues only for my card to decline. I would have appreciated the courtesy to be warned about my account. Their complaints department is also a waste of time. I m moving my account to any other bank but ABSA.......</p>

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Replies (1)
Absa
Absa's reply30 May 2016, 06:43
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd