DP
Doniwen P
1 reviews | Active since Jul 2019
01 Sept 2021, 13:47
ABSA inconsistencies
This is ABSA's response to who qualifies for the Siyasizana debt restructure program, see below.
"While there are no set qualification criteria, customers with a history of good credit performance are most likely to get the most out of Siyasizana. That’s why it’s advisable to speak to us before your account is in arrears."
However their unknown policy is only 9 months customer qualify! This is ********* and not good business practise1
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Absa's replyOfficial
01 Sept 2021, 14:22Dear Doniwen Pietersen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply01 Sept 2021, 14:22
Official
Dear Doniwen Pietersen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Best regards,