ABSA - *********** Today, Tomorrow , Together!!!

My pensioner mother has been unable to access her internet banking, atm cards & mobile banking since being overseas. 57 international phone calls, endless emails and 4 MONTHS, 6 DAYS LATER (28 February 2018) - nobody at ABSA can sort the problem out ?!?!? RVN cannot even accept calls, and when they do call, its 2am in the morning , despite being told the time difference. Cresta branch manager has tried to help - even doing manual transfers on our behalf, but even she cannot get her own colleagues at head office to sort it out.

Its a simple problem of the verification code being sent to an international number to be able to access online banking. "Leading SA bank" (ROFL) cannot sort it out!

How is it possible that ABSA bank can allow a client to be without access to their own money & account for over 4 months while being on an overseas holiday????? I challenge any of its *********** staff to go for over 4 months without access to their funds / accounts. Is this legal / ethical practice ???? The service received is nothing short of pathetically disgusting - an absolute disgrace.

So to anyone needing the simplest banking done , my advise would be to bank with any other bank, because ABSA are *********** Today, Tomorrow , Together!!!