ABSA - ***********! Still not FICA compliant after 20 months

<p>In the beginning of 2015 my ABSA bank account at Montana branch was closed due to not being FICA compliant. After finding out that this was the reason for my account being closed I submitted all the documents to one of the relationship managers. I then used my account for a few months and when I wanted to do important transactions at month end the same thing happened. My account was closed. When I phoned the branch, I learned that the lady that assisted me left and she never sent through the documents to the FICA department. So I had to resubmit all my documents again. The lady that assisted me was very helpful but for the next four months my account was closed each time I had to do transactions. I had to submit additional documents each month that was still required. I don't know why they can't get it right the first time. It is now a year later and on Friday I received a sms that I am not FICA compliant and I have to proof my source of income within 7 day or my account will be closed. REALLY!!!! You still have not manage to get it right. How *********** can one branch be? Why could ABSA not have picked this up or have they only woken up now? I guess it is the latter and therefor the client has to suffer because of someone else not doing what they were suppose to do. Why do they have relationship managers. Is it so that they can have a title of doing abosolutely nothing! Once again I will have to sit with a closed account at month end when I use it the most. They are so customer focus!!!!!!!! BULL ****</p>