ABSA *********** Staff - 3 complaints

I trust that someone will be able to assist me. I need a letter from ABSA Insurance confirming I have'nt claimed for a damaged garage door at my Nelspruit property.I phoned the insurance call centre Monday morning. They made me hang on for 6 minutes after which I put the phone down. Please can someone arrange to have this letter drafted, signed and e-mailed to me before close of business today.<br> <br> I have an investment account where R150.00 is paid via debit order from my Nedbank cheque account to my investment account every month. I've had this investment account for a number of years and have now on 3 occasions tried to increase the monthly amount to R300.00, but all the staff that I dealt with looked at me as if I was mad. Firstly they told me to change the instruction at Nedbank, which I told them, is not the case, as the debit order was set up with ABSA and not with Nedbank.It is a debit order and not a stop order. I expected banking staff to understand this basic concept.<br> <br> I also wanted to increase my Homeloan repayment to a fixed amount, but even that simple request was too hard to comprehend by the staff.<br> <br> I sent a complaint on Monday, but no reply yet! Shocking!