ABSA - *********** staff

I app**** for a credit card at ABSA bank. Firstly, a consultant from head office calls me and can't even speak english. I asked her to send it to ABSA TYGERVALLEY. I went in my one hour lunch to collect my card. My card weren't at ABSA Tygervalley, but at ABSA Private Bank. I have been to 3 banks in my one hour lunch break and only got service at ABSA Private Bank Tygervalley. The person at head office (I assume Johannesburg) is useless!! Luckily the people at the various branches were very helpful but this is unacceptable! To top it all, my online banking doesn't even work and I refuse to go to the bank in my lunch break again. Please appoint competent people to do the work.