ABSA : *********** Contractors

I lodged a claim for geyser, your sub contractors went out to so call fix the problem. Had to phone them following day as geyser was still troubling, no hot water and leaks. Guy went out again three days in a row and today we still have issues with geyser. Geyser is situated in ceiling and the leaks are damaging property, so there is more leaks now. I paid the R250 excess and job not complete. Nobody has answers but my property tiles, ceiling, walls, towels are being damaged. I ask why am I paying such high fees for insurance when I submit a claim its like half done but my payments are in full. *********** plumbers who only got cellphones that switch on at 9am, as I was calling since 5am. Highly irritated as nobody responds to emails or calls me from ABSA to even confirm if all is alright and job is to my satisfaction.