Absa ***********

Hi everyone, I know with the pandemic Covid19 has caused its unknown territory for us all, I am struggling with a simple action to just reverse a debit order, do not know why ABSA changed it so I cannot do it online and also I sent emails to deffirent email addresses, spent a lot on airtime and alsobsent to their compliant email only to get a reply from an automated message, things were okay before as to why change your online action when its a time it would come in handy, disappointed by absa