EJvR
Etienne Janse van Rensburg
1 reviews | Active since Aug 2014
25 Jun 2024, 14:30
ABSA Incompetency
I recently settled my home loan account. ABSA owes me money due to insurance being cancelled. I was told I will get my refund in 3-5 days. Now today (14 days later) I am told my account is frozen and I must first fica. This while I have been in constant contact with ABSA for the last month they only tell me now. Why is it so hard to get one’s own money from a bank?? Really dissatisfied and disappointing.
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Absa's replyOfficial
25 Jun 2024, 14:48Dear Etienne Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management
Absa's reply25 Jun 2024, 14:48
Official
Dear Etienne Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management