ABSA Incompetency

On the 1st of November 2024, I logged a review titled " Absa Legal and Debt Collecting Clowns " ABSA's Legal Department and their debt collector clowns are by far the most dilettantish organisations I have ever dealt with. Dilettantish means inexperienced, ***********, unskilled, unskillful, awkward, and inept".

To prove this point, on the same day, I received a confirmation email from Basani Hlungwane, Specialist Case Manager: Social Media Complaints, requesting account details. I had not noticed this response as it went into my spam email box. On the 5th of November , 4 days later,by chance, I saw the email in my spam box requesting me to send Basani Hlungwane the details to my mothers account. The email also made note that the case would be closed the same day (5th of November,) although elsewhere the email stated that the case would be closed on the 6th of November.I immediately rep**** at 14:05 with the details that had been requested. I have until date ,not received any confirmation or correspondence from Basani Hlungwane or Absa confirming my email or details that I had sent. However, on the 12th of November, I had a missed call from a *** number. Not recognising the number, I tracked the number to ABSA and a Kabelo Sedumedi. Not being able to speak to Kabelo Sedumedi, I managed to get his email address, and emailed him stating that I had missed his call and that I believe it had to do with my mother's account. Today is the 15th of November ,and I still have had no communications with Absa or any of the above mentioned persons regarding my my mother's account.