ABSA incompetence ruining my credit record. (again)

Regrettably took a home loan with Absa several months ago.

Due to incompetency in creating my debit order correctly, my monthly instalments have been failing to go off every month. After many phone calls with Absa, they have failed to fix the problem. After each phone call I was promised the problem is now resolved, but it never is. I was also promised that someone would phone me back for further assistance, no one ever phones back. I was even advised by one of the home loan agents that I should lodge a complaint with Absa complaints department to try and sort it out. Which I did. (Complaints number: c***0). Surprise surprise, no one from the complaints department ever contacted me.

In the meantime, my perfect credit record continues to be destroyed month after month because Absa cannot fix a simple debit order.

Second time Absa loans is ruining my credit record for no reason. A few years ago I was harassed for several months on a DAILY basis by the Absa call centre for being in arrears for a personal loan that did not exist.