Absa incompetence

I reported a ***** case today at ABSA bank today as a internet payment was processed without my consent from my account. The case was opened and I was notified that it can take up to 15 days for investigstion and reversal. I phoned the call centre at 13:20 28 October 2020 and spoke to a Masego at the ***** line. They confirmed that it can take yp to 15 days for the reversal and I asked if it is not possible to reverse the amount immediately as it has not yet been processed. They said it cannot be done and that I have to wait. I asked how it is possible for a transaction to go off my account but they cannot reverse it immediately as it haven't even been processed yet..this unfair to me the customer as ABSA is suppose to protect my cash...as is it not why I pay monthly fees by intrusting this bank with my funds?..they then proceeded to say that once the transaction cleared I can reverse it on my banking app.. I was not sure how to do this and asked assistance if they can explaun how I go aboit doing this on their app? They then just dropped the call.. I phoned back and spoke to another consultant who advised that what Masego said is not true regarsing the reversal on the app and that he is not sure why they would say that..? He advised that it will be escelated to a team leader .. In the interim I the paying customer...have to wait for absa to one day decide to own up to their promise of protecting my funds that I have intrusted with them...and sort this out... Absa is on time every month like a clock to take ridiculous amount of banking fees...but when it comes to actual service we have to sit with untrained, ***********, lying staff and no will from anyone to really fix the customer's problem. Absa you had your chance and you blew it...I will be closing my account and move on..