ABSA INCOMPETENCE

On 24 March 2025 @ 15.01 I got a call from Aletta Mafulela offering me a 30% discount on my CC. I requested this offer to be put in writing and emailed to me as it is a legal agreement. Nothing was received until today(09 April 2025). I have in the interim received a letter from Absa stating that the account is CLOSED and settled in FULL, I called to enquire about this and was told the same. The offer received today does not correspond with the info discussed with Aletta Mafulela. The maths does not add up - this is what it should be:

Acc balance is R7898.57 - discount offered is 30% - R2369.57 = R5528.99/3 = R1842.99

This is their maths:

We confirm that we have agreed to accept the amount of R 6318,89 in full and final settlement of the above account The settlement amount is payable as follows over a period of months: 1 monthly repayments to the amount of R 1679,71 to be paid on or before 30/04/2025 of the month; and 2 monthly repayments to the amount of R 1679,71 to be paid on or before 31/05/2025 3 the balance of the settlement amount, being R 1679,71

Now Absa, due to your incompetence and confusion, I will be offering the following as a settlement: R7998.57 - 45% - R3554.36 = R4344.21/3 = R1448.07 NB: I HAVE THE LETTER ON HAND STATING THE ACCOUNT IS CLOSED!!!!!