Absa incompetence and stalling tactics for Natis document

Incompetence and gaslighting when requesting natis documents for payed off vehicle.

I spoke to Absa personal in person and I made multiple calls to the Absa Vehicle finance department as I knew I would be unable to personally collect the document when it would be available for collection, and following the advise given by all Absa staff I very clearly made sure to provide all the details of the person who I would give permission to collect the document, and when the document was ready for collection his details were not in the system, despite it very clearly being given at the time the request was made!

Original document request reference: CZ 2203/05278 Complaint reference: C-***2

At every step of the way I am constantly asked to repeat all the details of the vehicle and person who needs to collect the document, this is either utter incompetence or a stalling tactic to waste time and frustrate everyone involved.

I am now currently out of the country and the frustration of the incompetence and stalling tactics is highly disruptive and I would advise everyone to avoid this *********** bank at all costs