ABSA incompetence

My ABSA online banking is blocked every time I try to log in to my account after entering my password "correctly" on the first attempt. After that my account is blocked both on my laptop and my cellphone. Online customer service during weekends is useless where most of the staff is not available to help and you can hear them joking in the background. I have to go to my ABSA branch "every" Monday mornings to have my account unblocked. They insist that I have incorrectly typed in my password (after first try of three!!!!).