ZN
Zintle N
1 reviews | Active since Mar 2018
06 Jul 2020, 12:59
Absa incompetence
I am sick and tired of Absa incompetence, I went into the bank and ask them to change my debit date for bank charges, I was ensured that it has been changed and No Absa never fails to be ***********, they did not. I want my money back now. Absa has always done the worst When I reopened my account I gave them prrof of address and they still have not updated it and lastly My Absa life documents were emailed to someone and I received someones documents I am getting irritated by the bank
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Replies (2)
Absa's replyOfficial
06 Jul 2020, 14:09Dear Zintle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply06 Jul 2020, 14:09
Official
Dear Zintle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
ZN
Zintle N's updateReviewer Update
07 Jul 2020, 17:15Hi Basani,
I am again every disappointed at Absa for thinking they can make me a joke.
I am shocked to be refunded R232.24The bank charges were more than that. I had R757.74 which was all taken by charges.30 June- Charges Debited
Internet banking fees R525.50
Monthly charges 177.74
Admin charges 41.00Transaction charges 1.50These are the charges that should have gone off on the 15th and you debited them on the 30th and I am refunded R232.50 that has to be a Joke.I am not satisfied. I want all my money back. I am writing to Hello Peter again. Such unfair treatment. I asked for these funds to be Debited on the 15th and I am refunded a portion.
I am again every disappointed at Absa for thinking they can make me a joke.
I am shocked to be refunded R232.24The bank charges were more than that. I had R757.74 which was all taken by charges.30 June- Charges Debited
Internet banking fees R525.50
Monthly charges 177.74
Admin charges 41.00Transaction charges 1.50These are the charges that should have gone off on the 15th and you debited them on the 30th and I am refunded R232.50 that has to be a Joke.I am not satisfied. I want all my money back. I am writing to Hello Peter again. Such unfair treatment. I asked for these funds to be Debited on the 15th and I am refunded a portion.
ZN
Zintle N's update07 Jul 2020, 17:15
Reviewer Update
Hi Basani,
I am again every disappointed at Absa for thinking they can make me a joke.
I am shocked to be refunded R232.24The bank charges were more than that. I had R757.74 which was all taken by charges.30 June- Charges Debited
Internet banking fees R525.50
Monthly charges 177.74
Admin charges 41.00Transaction charges 1.50These are the charges that should have gone off on the 15th and you debited them on the 30th and I am refunded R232.50 that has to be a Joke.I am not satisfied. I want all my money back. I am writing to Hello Peter again. Such unfair treatment. I asked for these funds to be Debited on the 15th and I am refunded a portion.
I am again every disappointed at Absa for thinking they can make me a joke.
I am shocked to be refunded R232.24The bank charges were more than that. I had R757.74 which was all taken by charges.30 June- Charges Debited
Internet banking fees R525.50
Monthly charges 177.74
Admin charges 41.00Transaction charges 1.50These are the charges that should have gone off on the 15th and you debited them on the 30th and I am refunded R232.50 that has to be a Joke.I am not satisfied. I want all my money back. I am writing to Hello Peter again. Such unfair treatment. I asked for these funds to be Debited on the 15th and I am refunded a portion.