LM
LWANDO M
1 reviews | Active since Jan 2019
06 Jul 2020, 23:20
ABSA incompetence
I settled my loan 2 weeks ago and asked the call Centre consultant to close the account but it is still open and showing that I owe R 18 000.
Please close the account so that I can be finally done with this bank. This is happening for the second time now.
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Absa's replyOfficial
07 Jul 2020, 09:04Dear Lwando, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply07 Jul 2020, 09:04
Official
Dear Lwando, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd