AB
Alex B
1 reviews | Active since Sept 2015
28 Jun 2019, 10:35
ABSA incompetence
Asked for a debit order to be moved. Got a confirmation email that this was done even though it was not. Getting threatened with getting blacklisted even though I have been struggling since 07/06/2019 to settle the credit card and I am being sent from one department to the next. In the meantime every day it takes to get this sorted the amount owed keeps going up. UNACCEPTABLE.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
28 Jun 2019, 13:13 Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply28 Jun 2019, 13:13
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
28 Jun 2019, 13:38 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***7. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply28 Jun 2019, 13:38
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***7. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
AB
Alex B's updateReviewer Update
03 Jul 2019, 13:14Interesting that I got an email that this case has been closed even though I have received zero feedback from ABSA's side. Closed by Vanessa Crowe.
AB
Alex B's update03 Jul 2019, 13:14
Reviewer Update
Interesting that I got an email that this case has been closed even though I have received zero feedback from ABSA's side. Closed by Vanessa Crowe.
Absa's replyOfficial
03 Jul 2019, 14:04 Dear Client,
Thank you for bringing this matter to our attention. An email was sent to *** with closure comments.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. An email was sent to *** with closure comments.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply03 Jul 2019, 14:04
Official
Dear Client,
Thank you for bringing this matter to our attention. An email was sent to *** with closure comments.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. An email was sent to *** with closure comments.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,