Absa Incompetence

I've been a client of Absa for more than 20 years now. I've got my personal accounts, home loans, the whole lot at Absa. I am seriously considering moving ALL my accounts over to FNB if I don't get this query resolved.

Currently my statements on my credit card is in afrikaans. I need to provide the past 6 months statements to an institution for personal reasons. They need these statements to be in english. I've been to three different Absa branches in the last week (Rosebank, Fourways Mall and Waterfall Mall) and all of them just tell my that it is not possible to get the last 6 months statements in english because the system generated it in afrikaans. Sorry but I refuse to accept this lame excuse as the statements are generated electronically and thus Absa should be able to get them in english. The incompetence of the Absa staff is ridiculous. Every time I went to Absa to try and get my statements in english, I had to sit more than an hour in a queue due to slow systems, with the exception being Fourwas mall.

I tried to make use of a translation service but they quote me R20 000 to translate the credit card statements.

I'm now really fed-up with this and planning to move my accounts over to a competent bank if this is not resolved within the next week.