HN
Hlophi N
1 reviews | Active since Aug 2022
04 Aug 2022, 14:16
Absa Incompetence
I have a very bad experience with the above mentioned bank in Pretorius Str. I was assisted by Lebogang Thipe & submitted a funeral claim on 13 July. I again followed-up on the 27 July & was told that claims dept didnt receive my claim, no communication at all as i was told that same will be paid within 48 hours from 27 July, too date, zilch, nothing & my account has been debited again.
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Absa's replyOfficial
04 Aug 2022, 18:20 Dear Hlophi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply04 Aug 2022, 18:20
Official
Dear Hlophi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care