WM
Warren M
1 reviews | Active since Jul 2020
11 Jul 2020, 07:45
ABSA INCOMPETENCE
My mother passed away on 25/06/20, I went to ABSA to submit a funeral claim on Tuesday 30/06/20, which they promised that the money will be in my account in 48hrs. Today is the 11/06/20, close to 2 weeks since I made the claim, ABSA has not deposited the money, worst of all, have not even communicated with me to acknowledge, and give me progress to the claim... SOOO DISAPPOINTED...
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Absa's replyOfficial
13 Jul 2020, 10:16Dear Warren, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply13 Jul 2020, 10:16
Official
Dear Warren, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd