PB
Padraic B

1 reviews | Active since Nov 2011

03 Jan 2017, 13:01

ABSA Incompetence!

<p>I stood in the queue at Eastgate branch for 30 minutes.....Did not move.</p> <p>Went to Bedfordview , stood in queue for 30 mins. Get to front of service desk and woman tells me she cant help me I must go back to queue to person next to her can help me.</p> <p> </p> <p>Try to close my account, easier than dealing with ABSA cabbages. Get to the front of the queue and the teller tells me he cant close the account and calls the manager. She tells me I need to FICA my account before they can close, go bacl to the queue and start all over again. WHAT DO I HAVE TO DO TO DIVORCE ABSA???</p>

0
Replies (2)
Absa
Absa's reply03 Jan 2017, 13:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

PB
Padraic B's update11 Jan 2017, 12:07
Reviewer Update

My problem has still not been resolved, I handed all my documents in 7 days ago, as requested by ABSA and still ABSA has not responded.

They have however closed the ticket without asking my opinion or if the problem has been resolved yet.