ABSA incompetant staff or incompetant admin systems

I recently acquire a Cash Passport for travel purposes. When transferring money into this card , Absa require your Passport no as well as the plain ticket showing when you leace SA. Every transfer, still on the same trip, they require it again. This time I supply my ticket on their portal, as well as via Email and via screen shots. It is now the third day and the transferred amount is still not available. The person working with this is Precious Sithole. She now also do not answer my Emails. The original Paspport and ticket are still in their possession.