Absa incompetance

My trust account was blocked on the 18th of June 2021 due to ABSA FICA REGULATIONS . I personally went into Absa The Glen to submit the required documentation. Not to mention I was not advised previously to avoid this inconvenience .I subsequently submitted all documentation. This account has been running for the past 12 Years without fail and No details have changed .Daily I have been sending Mr Tebogo Noqamza at the ABSA GLEN BRANCH emails , telephone calls ,and Whattsapp messages of which he fails to respond to .I tried to contact him at least 3 times a day using all media but to no avail. Finally he sent me a copy of his submission to their head office on the 20th JULY 2021 . Sent to Kqaogelo Tshehla of the head office .To date my account is still blocked .This now being 22.07.2021 . Your Africanacity campaign is actually a AfricaFantacy . if this is how you treat your Premium Clients then I have no words . My personal reputation and credit portfolio has now been listed and damaged . I cannot pay Rates and taxes, Levies et . Despite funds being held in this account.