ABSA ***** INCOMPETANCE

ABSA ***** is there in name only. I called 7 times and could not get through. Eventually got hold of someone who said they could not find my card. I gave them my ID number which they also could not find. Then I established that they took the number down incorrectly. Their telephone technique is absolutely shocking as they talk over you and speak badly over a headset. They can only cancel a card and must let the *****ulent transaction go through before a investigator can look into the transaction. Absolutely no urgency or willingness to solve the issue. 5 working days to get a new card??? Nobody is involved and it should happen immediately via a computer. If you ask any questions about how things are to proceed you are apparently rude and they cut you off while speaking over you. Last I understood that when I pay for a service I am entitled to understand how it works and how things will go forward. It is all recorded so ABSA can listen to their own incompetence. The Reference number is ***4