Absa income protection

I have a policy with absa life for income protection and due to lock down i have lost income which now i am asking absa life to assist since i have those benefits. I explained my situation that although i was not retrenched and that i resigned from work in February 2020 to start my own business. Had i known about lock down i would have not resigned. I have asked absa to look at my case in a different light as this is a unique situation and i have given the relevant documentation. I had to call 4 times before the matter was attended to and no one could give me answers. I was then contacted by a friendly assessor who said my claim was not valid but when I explained my situation she said she understands where i am coming from and she will escalate it to higher management. Now i can not get into contact with absa or get intouch with the credit life guys.

I am not writing this post to embarrass anyone but just to get into touch with the relevant managers to assist. I believe i have a valid claim and all i ask is that they look at what ground i am claiming for.