1 reviews | Active since Jul 2011
ABSA Immediate Transfers Broken for 5 Days
I did an immediate internet transfer for a substantial amount from my ABSA account to a Standard Bank account early on Friday morning. The funds were supposed to have been available in the Standard Bank account within the hour. It is now 4 days later and the funds are out of my account but still not reflecting in the Standard Bank account.<br> <br> All that the call centre and Palesa Muhalami at the Cresta branch can tell me is that there is a technical error that ABSA is working on. This has been the story since Friday when I first phoned to find out what the problem is.<br> <br> Long story short, I am now more than likely going to have the transaction I am engaged in cancelled, which is ultimately going to result in me being R5000 out of pocket.<br> <br> ABSA does not seem too concerned or too much in a hurry to get this issue sorted out and can also not tell me anything about what will happen to the fees levied for immediate Internet transfers.<br> <br> Absolutely shocked at the service I have received from on of our largest commercial banks and a bank that I have been with for many years now. Perhaps time to take my business elsewhere. <br> <br>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
