ABSA Immediate Payment.....4 days later the money is not in!!!!!

I used the internet banking on Wednesday numerous times to try to send money (R20 000) to my father but it failed. Eventually the transaction was successful on Thursday (07 March) around 00h30 am. It was an immediate payment.

Today is the 11th March and the money has not reflected in my father's Nedbank account.

This is really not acceptable. What is the point of having an immediate payment option when it will take more than 72 hours?

Even the ***** department called me right after the transaction to confirm it was really me. But the money is no where to be found.

I went to the Port Alfred branch on Thursday to enquire but all they could show me was that it was successful.

We checked the Nedbank account and even went inside the bank to view the balances it has not reflected at all. I even sent a message on your Absa facebook page but no response at all.

Can the matter be solved with immediate effect cause the money is supposed to fulfill it's purposes as soon as possible