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Andrew van der spuy

1 reviews | Active since Jul 2011

16 Aug 2018, 18:30

ABSA *******ly blocks online payments with Visa Debit card

Another review of ABSA. For 2 days now I have tried to make a mobile payment using my Visa Debit card. At every online merchant (5 different) the transaction was declined. Therefore the transaction has to be declined by ABSA. I spoke to 3d secure who said that because I received an OTP pin which was entered on ABSA's 3d secure webpage as part of Verified by Visa, that the transaction is authenticated by 3d Secure. So where in ABSA's is the transaction getting declined. Spent over 2 hours on the phone to the call centre today where i was transferred from one agent in a department to another agent in another department. No one was willing or able to help me. The funds in MY account is MINE to pay for whatever I feel like online. Who do you ABSA think you are or what right you have to decline my valid online payments. The last agent I spoke to at the debit card department told me that my card may be faulty and he could not look on his side at the transactions in my account to see why the transactions are being declined. HE WORKS IN THE DEBIT CARD DEPARTMENT! What can he actually do? He then said that maybe 3d Secure activated it for a time and now it's been deactivated. I just told him that I had just spoken to 3d Secure and that the transaction is approved on their side so ya. Lastly he said that I would need to take my card into a branch in order for them to reactivate it. THIS CARD IS ACTIVE AND I HAVE USED IT ON NUMEROUS PREVIOUS MOBILE PAYMENTS. THIS CARD ALSO ISN'T PHYSICALLY BEING SWIPED LIKE AT A POS. The card is being used for an online payment. He then started making noises like something was wrong with the signal of the call and all of a sudden couldn't hear me and then proceeded to drop the call.

People this is ABSA at it's finest. *********** *****s at all levels of this business.

ABSA you seriously have the most *********** staff out there. I'm telling you now. Whatever block you have put on my card for online payments I suggest you remove it if you know what's good for you.

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Replies (2)
Absa
Absa's reply17 Aug 2018, 10:44
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

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Andrew van der spuy's update25 Aug 2018, 07:27
Reviewer Update
After a week of finally getting a real response I got a call from Celine the branch manager at ABSA’s Greenstone branch. She told me that she had contacted ABSA ***** who told her that the payments were being declined because they were being made to a suspicious website. Not the case and I have made payments to the same website using the same card in the past. Anyways she stated that the hold will be removed and that I should be able to make the payment now. I tried to make the payment again this morning and again it was ****** declined! I contacted ABSA ***** who stated that there was no hold on my account or card and that the transaction should go through. She also said that there is nothing wrong on the merchant’s side. So she said she is going to transfer me to Internet banking. Speak to the woman, tell her the whole damn story AGAIN and she says she can’t help me and wants to now transfer me to another person! NO ONE AT ABSA CAN HELP YOU. ALL THEY CAN DO IS TO KEEP TRANSFERRING YOU FROM ONE IDIOT TO THE NEXT! You people are so ****** useless! Monday I will go to the bank and close every account I have with ABSA. You Nthabiseng, Celine from Greenstone branch as well as every other ABSA employee working at that useless call centre are the most *********** people I have ever come across!