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olivia van der Haar

1 reviews | Active since May 2014

01 Mar 2022, 12:52

ABSA ******* debt review

I noticed that I was unable to do payments or even buy airtime using my ABSA banking app. Message says transaction not authorised. I went to a branch today to find out that they blocked my account because im under debt review Aug, Sept, Oct 2021 and February 2022. I have a normal savings account. I have no home loan and no vehicle finance or loans.So i've been placed under debt review by you? who are you? for bank charges on a savings account? yet i have funds in my account every month and you take your bank charges. What are you doing ABSA. A letter an email or something...there'st no communication from you whatsoever . So many complaints about ABSA declining your purchase being yet you have funds in your account. Pull yourself together, you are messing up big time. I don't need this account but you will fix this mess before I leave

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Replies (1)
Absa
Absa's reply01 Mar 2022, 14:17
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within the course of the day.  Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,