Absa ignoring written queries for over a month – unacceptable service

My hand is being forced to turn to this platform, and share my utter disappointment by the complete lack of response to a simple query.

In mid-December, I emailed Absa querying insufficient funds charges on my account, asking only for clarity on what they related to. I received no response in over 6 weeks.

In early January, I followed up. Still no response.

I have since emailed again and raised this through formal complaint channels, and even escalated the matter to a named contact, yet I'm still being ignored.

This is not a complex dispute. I’m simply asking for an explanation of charges on my own account.

I'm posting this purely to get a response and proper closure, which I have been unable to obtain through Absa’s normal channels.

I would appreciate urgent engagement from someone able to take ownership and resolve this matter.