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Rina T

1 reviews | Active since Nov 2016

21 Oct 2020, 12:49

Absa ignoring their customers

Ref C***9. What pathetic lack of service. 13 calls later. 2 hours later and still not any assistance. The just transfer you to someo e else who know even less. You are giving me a reason to change banks really just call me back and rectify your errors. To ignore me is not going to help. The complete problem was mailed to you

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Replies (5)
Absa
Absa's reply21 Oct 2020, 16:32
Official
Dear Rina Taute Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care

Best regards,

RT
Rina T's update21 Oct 2020, 17:18
Reviewer Update
I reffenred you to a reference number with all the information but you choose to send me a standard respo se so herewith my ID ***
Absa
Absa's reply22 Oct 2020, 11:07
Official
Dear Rina Taute Thank you for your posting.

Our office received the information and is busy with the investigation on your complaint.

We will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care

Best regards,

RT
Rina T's update31 Oct 2020, 15:20
Reviewer Update
8 days later and they are still investigating. Horrible service. Do you think I can get a response in 2020?
Absa
Absa's reply03 Nov 2020, 06:39
Official
Dear Rina Taute Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care

Best regards,