JS
Jarrod S
1 reviews | Active since Nov 2009
23 Mar 2021, 17:07
Absa Ignoring My Mails
Is there a point in having "Premium Banking" when you can't even get Absa to respond to emails? I call in and they tell me to send an email. Send an email and no response. Really bad service. It shouldn't take a week to reply to emails.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
24 Mar 2021, 11:46Dear Customer,
Thank you for bringing this matter to our attention and apologies for the inconvenience caused to you.
Your reference number is C-***0. Kindly provide us with a valid ID number because the one provided is invalid.
We also request that you provide us with more information, what kind of assistance you needed from Premium banking.
We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and apologies for the inconvenience caused to you.
Your reference number is C-***0. Kindly provide us with a valid ID number because the one provided is invalid.
We also request that you provide us with more information, what kind of assistance you needed from Premium banking.
We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply24 Mar 2021, 11:46
Official
Dear Customer,
Thank you for bringing this matter to our attention and apologies for the inconvenience caused to you.
Your reference number is C-***0. Kindly provide us with a valid ID number because the one provided is invalid.
We also request that you provide us with more information, what kind of assistance you needed from Premium banking.
We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and apologies for the inconvenience caused to you.
Your reference number is C-***0. Kindly provide us with a valid ID number because the one provided is invalid.
We also request that you provide us with more information, what kind of assistance you needed from Premium banking.
We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
JS
Jarrod S's updateReviewer Update
24 Mar 2021, 11:55***
JS
Jarrod S's update24 Mar 2021, 11:55
Reviewer Update
***