ABSA ignoring emails about ********** bank charges

<p>I've been communicating with the branch management of the ABSA Brixton branch for over a year regarding random bank charges on my account. I was told that I was moved to a different account; but they are unable to confirm which account I'm on now. The bank charges are inconsistent and do not match any account in their pricing brochure. Branch management then admitted that the bank was at fault and refunded some of the charges while trying to find a solution. However, the new branch manager has stopped returning my emails and does not returns my calls. In my last email I said that I would report ABSA to the Banking Ombudsman if I did not get some kind of commitment to resolve the issue - and still nothing. ABSA very clearly violated the Code of Banking Practice but they do not seem to care.</p>