Absa Ignoring clients

I cannot understand how Absa can ignore people to this extend it has been months that i am trying for them to allocate my husbands credit card payments they have finally allocated some if them and just not care to tell me why i have been emailing them for months Vaness Crow has been ignoring my emails for months how are we suppose to sort this out if no one at Absa gets back to us .We are not paying for something we already paid. We are really sick of being treated like this