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Johan S

1 reviews | Active since Jul 2019

30 Jul 2019, 11:23

ABSA ignores whit customers.

INDEBTIO CONSULTANCY CC. ABSA is a ****** bank that deliberately ignores their white business customers. I tried for more than a month to get the 'accounts executive' to take my call. Left 5 voice mail messages and sent two emails but I am being ignored. ABSA DOES NOT HAVE OFFICES OR BRANCH FOR BUSINESS ACCOUNTS EXECUTIVES WHERE YOU CAN CALL, THE ONLY CONTACT IS BY PHONE. what an idiotic system. Went in to ABSA branch two months ago and called from there. She then took the call. Gave instructions to close the money market accout as well as fixed deposit account on maturity and transfer it to the current account. In two months nothing has happened and once again I am being ignored because their black clients get preference. I want to close all the accounts but because ABSA insists to deal only by phone and Nozi Dwati refuses to take the call and no other ABSA employee is allowed to deal with the account the client must continue to lose money or use its resources from another bank for payments. What a braindead system! Can someone from ABSA who is capable and have the authority contact me to settle this matter.

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Replies (2)
Absa
Absa's reply30 Jul 2019, 13:44
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 
JS
Johan S's update12 Aug 2019, 13:39
Reviewer Update
ABSA did contact me. Their answer after two and a half months of begging for service: Log in to Internet Banking and sort it out yourself. However there is no facility on internet banking to resolve the problem. ABSA may think it is funny to send their customers on a wild goose chase but I fail to see the joke. I am unable to get the money on investment into my current account because my requests are simply ignored and not actioned. I emailed the accounts executive, Nozi Diwati again on 2 August 2019 but to date, 12 August 2019, she has not responded. I also emailed the customer Value Manager Pravesh Bejay but have had no response. ABSA insist on following the system whereby the Accounts Executive has no office or branch that you can call on and the only way to contact them is by phone or email. If they don't respond you have no further recourse. What an idiotic system!!!!!!! If the accounts executive does not respond to calls and emails there is no alternative to resolve the problem because nobody at any branch is allowed to assist you. Is it ABSA's way of ensuring that only certain clients are served while others can do whatever they like but will get zero service? Is it their way of withholding money on investment from their clients or is it the way they deal with certain groups of their clients? Beware: If you put money on investment with ABSA, like me, you will probably battle for months to get your money back after maturity of the investment. Worst bank and service in the WORLD!!!!!!!!!!!!!!