Absa ignores requests to honour vehicle warranty

<p>In May last year, I financed a car through Absa. The vehicle had an existing motorplan but the consultant sold me an extended 2-year warranty which she said would take effect after the factory warranty expired.</p> <p>My original finance agreement reflects this additional warranty payment.</p> <p>My motorplan has since expired, so I contacted Absa's Vehicle and Asset Finance department on March 14th. I spoke to a lady there who could find no record of my warranty. She suggested I try Absa iDirect, Innovation Group and a few others.</p> <p>Let it be noted that it is not my job to phone around to find a policy I signed with Absa on an Absa letterhead. Absa should have this information on record.</p> <p>Next, I called iDirect. They, too, had no clue.</p> <p>I tried Innovation Group and spoke to a man who couldn't seem to grasp my very simple request. After he put me on hold several times, I was told his team leader is dealing with it and I should expect a call within an hour. That didn't happen.</p> <p>I called Innovation Group again and this time spoke to a woman named Palesa. I had to explain the entire story once more. She asked to see the documents I was referring to and I sent these along on email.</p> <p>On the 15th of March, I received a call from a man named Bongani, presumably from the Vehicle and Asset Finance Department. He said they have proof that my warranty was paid for, but it was now just a matter of activating it.</p> <p>On April 5th, a week after sending an email to Absa's ActionLine, I received a reply stating I would get feedback when it is available.</p> <p>I'm terribly confused as to why Absa is battling to correct this administrative error - by their own admission - speedily.</p> <p>My last email to Absa's ActionLine and the Vehicle Finance Department requesting immediate feedback has been ignored, which smacks of unprofessional conduct.</p> <p>Absa is placing me at risk since I'm now driving a vehicle without an active warranty. Who will take responsibility should I experience mechanical failure? I refuse to be liable for their incompetence.</p> <p>All documentation required - which has been provided to Absa and Innovation Group before - is once again available on request.</p>