absa ignores my queries

I wonder why i always have to come here before i can get help from the banks, i sent an email to a number of people and departments from absa no one responded, i want to know what will be the settlement amount of my credit card and what steps can i follow to close it?

Secondly i have been asking about this for couple of months now, the absa insurance online portal seem not to work, i have sent a number of emails trying to get assistance but no response