Absa ignores my ***** declaration for since 2014

My visa account got *****ed, I lodged a complaint in June 2014. The said they would get back to me and never did, they instead called a number of a friend of mine and sending sms to her number several times despite my complaint as they said they could not send sms to my international number. I complained about it but still was ignored. I tried to call and send them a lot of emails, where they acknowledge reciept but never react. The instead go to my other accounts and pull money without my consent.