mF
mario F
1 reviews | Active since Mar 2009
26 Mar 2024, 14:38
ABSA ignores legitimate requests but keep phoning me to increase my card limit!
Hello ABSA. In 2020 my company was sold yet I am am still receiving SMS notifications of credits and debits, 3 years later! I wonder what the new owner will think about this?! I have tried in the past to stop these notifications but to no avail. I tried again today and phoned the number that appears on the SMS notification - *** but I'm told "the dialed number is not in service"!! I'm sure POPIA prohibts sharing of client financial information with strangers? So, how do we stop these SMS notifications?
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Absa's replyOfficial
26 Mar 2024, 15:31Dear Mario
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply26 Mar 2024, 15:31
Official
Dear Mario
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw