ABSA IGNORES EMAILS TO SOLVE INTERNATIONAL CRISIS

I HAVE HAD PROBLEMS WITH COMMUNICATION IN ABSA. FIRST OF ALL THE CAN NOT HELP ME CHANGE SOME OF MY CREDIT CARD DETAILS AND CONTINUED TO TELL ME TO GO INTO YOUR NEAREST BRANCH AFTER TELLING THEM MULTIPLE TIMES THAT I AM ABROAD.<br> <br> SECONDLY I DID NOT RECEIVE ANY HELP FROM THE CALL CENTER WHERE THE INTELLECTUALLY CHALLENGED WORKS. THEY CAN NOT SOLVE A SIMPLE PROBLEM, INSTEAD THEY PASS THE BUCK TO THE NEXT CONSULTANT.<br> <br> I HAVE BEEN WAITING TWO WEEKS NOW FOR A STATEMENT IN WHICH I URGENTLY NEED FOR MY VISA APPLICATION, BUT NOTHING GETS DONE, I HAVE TO GO INTO A BRANCH.<br> I HAVE BEEN BANKING WITH ABSA SINCE 1997. I AM REALLY SO FRUSTRATED AND WANT TO CHANGE BANKS WHEN I GO BACK TO SOUTH AFRICA FOR A HOLIDAY.<br>