Absa Ignores customer requests

Absa bank sends my bank statements by email. The emails are locked with a password. This password has not worked since aug 2017. I telephoned the call centre and sent emails to officialmail and Action line on the following dates: 28/9/17; 4/10/17; 12/10/17; 30/11/17; 14/12/17. Most of these emails were ignored until I included the following in the email: Dear Sir CAN SOMEBODY PLEASE RESPOND TO THIS QUERY WHY IS THE QUERY BEING IGNORED To date the problem has not been resolved. I still cannot open the bank statements.