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Marinette L

1 reviews | Active since Jan 2011

29 Jun 2018, 10:43

ABSA IGNORES CLIENT AND BAD SERVICE

Day 16 of Absa not helping me with my issue. After having emailed with 5 consultants now and getting emails that someone will get back to me within 8 hours, IT HAS BEEN 16 DAYS OF MANY MANY HOURS AND YOU PEOPLE HAVE NO CONCERN ABOUT YOUR CLIENTS!!! DAY 16 THAT I CANNOT ACCESS MY BANK ACCOUNT.

I HAVE TOLD THE SAME STORY OVER AND OVER AGAIN TO EVERYONE AND THEY STILL DO NOT GET THE POINT??????

ABSA IS NOW IGNORING ME ON FACEBOOK, AND MESSENGER, THEY DON'T EVEN CARE TO RESPOND, I AM STILL WAITING TO GET BACK TO FROM MY FIRST HELLO PETER POSTING AND THIS IS MY 3RD ONE IN 3 DAYS!

DO YOU NOT SKYPE WITH YOUR CLIENTS? YOU SUCK BIG TIME ABSA AND I CANNOT WAIT TO CHANGE BANKS BECAUSE YOU CLEARLY DO NOT CARE!!!!!!

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Replies (1)
Absa
Absa's reply29 Jun 2018, 16:49
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd