ABSA Idirect worst nightmare

Worst Service ever!! Absa idirect motorclaims!! Had a accident on 1/03/2019 about 500kms before destination left stranded and got car towed in to my destination.panel beaters ABSA recommended pathetic service now 15 days after authorization car is still standing each week its theres excuses of parts yet when i enquire at the motor company parts would be delivered within 48hrs yet its minor repairs I hope someone from head of absa gets back to me as there’s panelbeaters they work it can’t deliver proper service to ABSA clients