ABSA Idirect worst car insurance ever

On the 18th of may 2018 I was involved in a car accident where another driver bumped my car at the back, I tried to claim from absa idirect the same night to my surprise they do not work on weekends, I had to wait for Monday to submit the claim which I did and it took them 4 days to assign it to a loss adjuster Mr Johannes Coetzer this guy from the initial call he wasn't interested on what happened, the questions he asked were clear that he was looking for a loophole not to pay. he asked for my bank statements, claim history, car tracker and all sorts of question of which I don't think they are related to the accident I was claiming for.

After providing him with the information it took him another 5 days to come back to me claiming that the guy who bumped me indicated to him that I smelled of alcohol, to which I disputed then he went back and kept quiet for another two days he returned to inform me on Friday the 1st of June 2018 that he was planning to decline the claim because when I took up the insurance I didn't mention that I had previously claimed for a windscreen replacement, to the best of my knowledge a windscreen claim is a minor claim and immaterial to risk.

And if Absa idirect wanted to include windscreen claims to their risk assessment I feel like they should have asked me specifically if I have claimed for windscreen repairs before, because the repair wasn't because of an accident and the was no accident report.

On the 11/06/2018 ABSA idirect formally rejected my claim and indicated that they will cancel my policy

Regards, Sipho Mhlongo Policy No: ********** 5*004