Absa iDirect Vehincle Insurance Terrible Experience

<p>I took out insurance on a vehicle that I was purchasing with ABSA iDirect and accepted their offer on Friday morning, during the day I called to cancel the insurance and no one was able to help me as I was told that the lady who opened the account for me is the only one who can close it (Zoe Cele), I tried calling her numerous times with no answer, when I did get an answer on her direct line I was told to wait she is on her way and then I would wait for even longer and eventually get dropped. I resorted to sending her emails which had no answers to. I tried and failed numerous times until it was after working hours. On Monday Morning (17 07 2017) I received a call from Nobuhle Bangaza (if I heard correctly as she was extremely rude and screaming over the phone and talking over me). She told me she would facilitate the cancellation; however a debit order has already been raised from Saturday (15 July 2017) so the debiting of my account will still continue. I then enquired why my account will be debited because I called the entire Friday without getting any help, why then should I be penalised for something which I wanted to sort out with immediate effect, she then proceeded to be entirely rude and said she will hand over back to Zoe because clearly I do not want to listen to her as she is TELLING ME that the debit order has been raised and I must accept that if I don’t want to listen she will leave this whole thing (you can listen to the voice recording that ABSA keeps). I then questioned why now someone else can help because amongst my numerous failed calls I was told only Zoe can help. She got worse and was extremely rude and if this is the drama one has to go through for cancellation, just imagine the rudeness you will encounter should you need to claim. I am thoroughly disappointed with ABSA entirely as I am one their valued customers from 2005 , the iDirect division lacks morals and is full of people who do not know customer service and don't want to work. I am glad though that this happened now and I got a feel of the service that I would have gotten should I have proceeded with the insurance. I will not be taking any further services offered by ABSA in the future.</p>