ABSA iDirect totally useless!!

On the 22 September 2017, A driver drove into the back of my car at an intersection, damaging my rear bumber and boot lid very badly the value of 27k. The driver's insurance is ABSA iDirect. We made a case the same day and I contacted my insurance company, filled out a no claim form and proceeded to claim from the driver's insurace, ABSA iDirect, which has been a complete nightmare. I followed the necessary steps given to me by an ABSA iDirect consultant, got quotes, submitted them along with all the other necessary documentation and then the waiting game started. I waited almost 2 weeks to hear from them, and only when I got on the phone with them they told me that the claim would take 60 days as the claim is now with their lawyers, VFV Attorneys, who clearly just opened their offices because they need 60 days to do a simple claim!! I waited another week or so, stuggling without transport and finally I got impatient and called them today only to be told they will send an assessor out in the week to look at my car. Since getting the quotes and submitting them it has been about 4 weeks. Quotes are only valid for up to 14 days, so how does this work? Shouldn't there have been an assessor sent out in the same week before getting quotes to assess my cars damage? My car has been sitting for at home for 5 weeks and I have had to rely on other people for transport. If I have to wait another 60 days, it will mean i will be without a car for well over 3 months. How the hell does it take 60 days to process a claim? What do you need 60 days for!?!?! This whole process has been so inconsistent and backwards, and I have lost my patient. You are the most *********** insurance company I have come across. I need my car so I can commute and do my daily activities as a single mother, this is such an inconvenience to me!! Maybe I should come and drive into the back of all of your cars and leave you without transport and then you will realize what a struggle it is to not have your own means of transport. I want this matter attended to and sorted this wee****!