ABSA IDIRECT THE WORST CAR INSURER EVER

ABSA IDIRECT THE WORST CAR INSURER EVER

My fiance put in a claim on his insurance for my car on his absa idirect insurance after I had been in an accident, the insurance is on my fiance's name, and my car is on his insurance. Mr Hannes Coetzer who was assigned to the case for our insurance policy claims that he interviewed my neighbors? I have requested proof of his visit! I have requested copies of all the recordings, and he is refusing? I have now also lodged a complaint against him and absa idirect with the ombudsman I also asked me where I got the car from? I explained that the car was left to me by my father in law as I had driven him up and down from Hartbee****rt Dam to Pretoria weekly for his blood transfers for cancer before he passed away? The car was left to me as a gift for looking after him. The vehicle was only registered on my name 3 months after his passing, and 6 months after that on Eugene Nel, my fiance's insurance. Mr Hannes Coetzer directly told Mr Eugene Nel that I drove his dad up and down to hospital so I am the main user of the vehicle... I drove him around before he passed away and before the vehicle was registered on my name or on Eugene's insurance? I have read the reviews on this man Hannes Coetzer on Hellopeter.com and seems that it is a habit of either not getting back to clients or accusing them falsely. He only phoned Eugene who is the policy holder when he actually phoned in to check up on the claim status, I demand proof that Mr Hannes Coetzer was in my neighbourhood interviewing people, as most are either not home during working hours, or they can not see into my yard or garage at all to provide him with any information? So blatantly this man has updated the claim to what he see's fit? I have a death certificate to prove that I did not drive his dad around after he died? I have a registration certificate to prove when the car war registered to my name. And I have the policy engagement date on absa idirect as set out by them. I feel this man must be investigated, I have read the reviews here and must say that I am shocked to see how he treats people, and what he does? The final letter was signed off by Mr Hannes Coetzer and Mr Sydney Stahmer. Myself, and a few other people now have lodged complaints, And besides the investigation, I want to lodge a formal complaint against Mr Hannes Coetzer for having the claim declined because I drove an old man that has passed away to hospital, he did not even bother to check the dates or anything. Never did myself or Mr Eugene Nel ever deny that both of us make use of the car.\ The declining of the claim is not grounded on the actual facts of how and where, he did not even come to our house. I feel that this case has been thumb sucked and not based on the actual facts!