ABSA Idirect taking way too long to settle a claim

<p>I got into an accident about a month ago. When I took up the insurance policy with ABSA Idirect, I added the courtesy car option, I received the car a day after the accident, the courtesy car is due back after 30 days according to the policy, I assumed that during that period everything necessasy to settle my claim in time will be done, instead I have to constantly call ABSA Idirect for various queries, such as the whereabouts of my car, and the progress of the claim, etc, they promise to get back to me and they dont, I constantly have to keep following up, and I learnt yesterday that the claim hasnt yet been settled, I had to call the repair centre and learn from them that they are yet to receive authorization to start repairs on the car, and it's been weeks, I then contacted ABSA Idirect, they gave me a number of the person dealing with the claim, upon calling him, he told me that there are forms I need to sign to give consent of obtaining the accident details, he said he will email me these forms, I am still waiting, the courtesy car is due back this weekend, the claim on my car doesnt seem to be anywhere near settled, this is a major inconvenience, especially given how often I have to keep following up on this. </p>