ABSA IDirect *****ing money

ABSA IDirect has refused to pay out my vehicle accident claim in February 2016, leaving me to pay R50 000 cash to have my Mercedes repaired. Luckily I have the money and I can afford to fix my car in cash. ABSA IDirect is a horrible company who debit money from ABSA clients yet they refuse to pay out claims, so that is called theft.<br> I want my money immediately!! I have cancelled the policy and ABSA IDirect has confirmed that the policy is cancelled, yet they took R2613.53 from my bank account today.